CWT, the B2B4E travel management platform, has appointed Consuelo Corridori as Head of HR for Traveler Experience and Dirk Van Leeuwen as Head of Global Operations for CWT’s Traveler Experience function.

«I am delighted to welcome Consuelo and Dirk to the team – in these newly-created roles, they will help us create a world-class traveler experience», said Niklas Andreen, CWT’s Chief Traveler Experience Officer. «With their varied backgrounds, they exemplify the diversity that gives CWT such a unique culture».

Consuelo Corridori will be based in London. She will lead the strategic workforce evolution of Traveler Experience, as well as being the voice of the area within CWT’s HR function as it continues to expand its capabilities.
Before joining CWT, Corridori held executive HR leadership positions in the education, travel technology, and media sectors. An Italian national, she has lived and worked in Italy, Cyprus and the UK. She has extensive and global experience in both strategic and operational human resources management and is adept at building strong teams, cultures, and infrastructure during times of strong growth. She holds an MSc in Business Administration from Clayton University.

Dirk Van Leeuwen will be based in Paris, where he will be responsible for helping the contact centers maximize the benefits of a global team. He will ensure travelers have a consistent experience when interacting with CWT’s counselors anywhere in the world. Van Leeuwen is also responsible for the roll-out of key Travel Experience initiatives across CWT’s contact centers, including messaging.

Prior to this role, Van Leeuwen was a leader at Woonoz, an innovative e-learning company. Before that, he spent 12 years in contact centers leading global customer experience teams. A Dutch national, born in Bangkok, who calls France home, he has a passion for managing people from diverse backgrounds and bringing them together to achieve goals. He holds an MBA from INSEAD and an MSc in Economics from Erasmus University Rotterdam.